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News
and comment by a journalist based in London
Holiday hell or holiday heaven? A British travel rep working in Greece reveals all This first appeared in the Aegean Weekly, 26 July 1992. HE'S
a 'smashing lad', a 'really good bloke' and, according to Tracy and
Lisa, has a 'terrific bum'. John
Mackay, 26, works as a travel representative on the island of Aegina
for a large British tour operator. Last Friday, I waited with John at
the island's port for the afternoon ferry to Piraeus. He
was hard at work tossing smiles and filthy innuendoes at his
clients. Everybody chortled, squealed and wheezed with laughter; they
all agreed that, yes, they'd had the time of their lives and that, of
course, they'd be back next year. What
they didn't know was that we had a long night ahead of us. The weekly
transfer of tourists to and from Athens Airport starts at five o'clock
in the afternoon and finishes, depending on whether anything goes wrong,
between eight and twelve the next morning. John predicted his clients'
good humour would quickly evaporate. 'You
should see their faces,' he told me, ' when it finally dawns on them
that they've got six hours to kill and all we're going to do is provide
a place for their luggage and a bar to get pissed in.' In
Glyfada, after dropping his clients off at the transit hotel, John explained
why he'd ended up in Aegina. 'I
was working as an estate-agent,' he said, 'and making loads of money
when the firm went bust and suddenly I was on the dole. Within a couple
of months I'd lost my car, flat, girlfriend, everything I'd worked for.'
He
smiled wryly and said, 'You can stuff London. Aegina's great
despite the long hours and the lousy pay. And it's a lot better than
being some statistic on a civil servant's chart.' Ominously,
however, as the recession worsens, more British holiday-makers have
decided to stay at home. Three British tour operators have collapsed
during the present tourist season: two of John's colleagues were made
redundant and had to return home to an uncertain future. Another operator
is expected to collapse in the next two months. John
wasn't worried by this: 'If the worst comes to the worst, I'll marry
a Greek girl and inherit a taverna.' While
John enjoyed squid and retsina and a few hours sleep in a room provided
by his company, his clients milled around the foyer of the hotel. One
group had wanted to see the Acropolis but had taken the wrong bus and
given up. They sat and grumbled. Children played on arcade machines
or ran in between the rows of suitcases. Couples swapped holiday stories
and argued. Some went to have dinner. A communal singsong faltered and
became a halfhearted lah-lahing. The girls behind the bar, all English,
didn't want to chat. By
three, when John arrived to take them to the airport, ashtrays were
overflowing and cans were stacked high on tables. A few men were unpleasantly
drunk. One complained that it was a 'bleedin' fiasco'. He
had a point: his fellow-tourists, glassy-eyed or asleep, sprawled across
sofas and suitcases, looked more like evacuees in the aftermath of
a coup than ordinary British package tourists undergoing the ordinary
British package holiday experience. Not
surprisingly the atmosphere was tense on the coach taking us to the
airport. John said his good-byes quickly and we ran over to the Arrivals'
Hall. He
straightened his tie, practiced winking and flashing spontaneous
smiles, prepared his caring, reassuring expression and, narrating
the sexual preferences and histories of the reps working on the Saronic
islands, held his clipboard, emblazoned with his tour operator's logo,
high in the air. We waited for the new consignment of tourists. They
trickled past customs looking pale and anxious. John
did his best to persuade each group that they were about to 'experience
what is arguably one of the best islands in Greece'. Then, not flinching,
he said that because it was a Greek national holiday or because the
computer was down (or any excuse that sounded convincing) the ferries
were running late and there would be a two hour delay. Some
grumbled that they hadn't been told about this when they bought their
holidays. Yes, but it was out of his control and he was as annoyed,
he said, as they were. The
airport filled up as the flights from Newcastle, Manchester and Gatwick
arrived. It was a repeat of the earlier performance at the hotel. The
Hall was less salubrious but John's new clients were happier: they had
their holiday to look forward to and they'd discovered that they'd gone
to the same school or had the same allergies or that they were also
the kind of people who didn't usually take package holidays; they agreed
that it was a small world. Two
hours later, the sun had risen, I was exhausted and John had been the
life and soul of the party, almost without a rest, for 24 hours. John
loaded his clients onto the ferry, handed out welcome leaflets and chatted
to those who were still awake. He
was coasting on a new wave of adrenaline and nudged me awake to point
out two girls whom he thought could be 'right little crackers'. An
hour and a quarter later, as we reached Aegina, John was the best of
friends with Sandra and Karen from Scunthorpe. As
I was leaving him on the jetty, he asked me whether I'd enjoyed myself.
I told him it was an experience. He laughed. I asked him what kept him
going. The
sun beamed down and the white church glared against the blue sea and
the blue sky. 'It's a laugh,' he said. 'It sure beats working. And more
than anything else, I like the idea of being in charge of Paradise.'
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